Social Rewards

There is a built in email system for support and communication to users. You can find the "Question Mark ?" icon at the bottom of the page while you are logged in. Clicking on the email will allow you to see past emails and send a new email about your questions or support issue. It may take us 48 hours or longer to respond depending on activity. Prior to sending a request please check the FAQ’s, How To Play/Points Spread, your Profile and more as most questions can be answered there and if you question/support issue can be answered by the website copy we may not respond back in a timely fashion.

You are allowed to post anything that conforms to the policies of Facebook and Twitter. Additionally, if posts are thought to be spam, derogatory, foul language or personal attacks, or are not in the spirit of supporting the organization, your points and post may be removed. Such behavior may also result in removal from the social rewards program and any official social media accounts.

No. A post with the intent of gaming the system may warrant blocking or removing a user from the program. Setting up fake accounts on social networks with the intent to game the system and earn points may result in points being deducted or removal from the social rewards program. This includes setting up fake Twitter accounts, where the majority of tweets from that account are used to earn social rewards points (as an example an account that may be considered fake if it is opened within a few weeks of the program or an account that has been inactive for months that has less than 10 followers/friends and only Tweets/Posts about Rewards activity), tweeting the same message on multiple team accounts or multiple times, tweeting a photo that has no relevance to the team or using the same photo on multiple tweets, Tweeting multiple hashtags in the same Tweet. Additionally, activities on Facebook or Twitter that are posted then deleted or liked then un-liked in an effort to gain points are not permitted along with "sharing" posts on Facebook not categorized as public or with all friends (e.g. sharing with yourself of a limited number of your friends will not be counted). For more examples of posts/activity that can be considered spam please review the following http://lodestonesocial.com/spammingexamples.pdf

Your dashboard in your profile page contains the number of how many times you can submit a day per social activity. Once it turns red, activities are no longer counted towards your overall score – but your team loves all of the extra effort! In addition social networks like Facebook are limited to only being able to earn points on the most recent posts (i.e. 10 latest posts) and comments, likes, shares on post past the most recent 10 posts will not count.

Yes. However, app invites have a separate threshold. You can invite 1 person per day per Reward Program. Points will accrue towards your total points only. Please do not invite to fake emails or the same address multiple times.

You will see a list of approved hash tags under GET POINTS in the Twitter section on your Profile or within the "points spread" in How to Play. Simply click on those Hashtags and start tweeting to earn points. You can also earn points by Tweeting from your phone without being on the social rewards website. In addition you may notice "key words" vs. hashtags including a keyword with a hashtag may be required to vote or enter a Twitter promotion and will be outlined the respective How to Play sections.

Yes. Be sure that when you accept the Social Rewards applications, you click "Agree" for each of the needed areas. This may also require you to change your app security settings in Facebook to allow app to post publicly or to friends. Activities you did prior to changing app settings will still be captured, but won't show on your profile until you change settings.

Privacy settings can determine if we are able to display the accurate data and award points as social networks, like Facebook and Twitter, will only share certain data with applications so we cannot be accountable if privacy settings block our ability to display and award points properly. As an example, in the case of Twitter, if your account is set to private we will not be able to capture and award points.

Even if privacy settings are correct, there are activities we cannot track that have their own built in privacy mechanisms such as shares on Facebook that are shared to "only me" or "custom" so make sure you share "publicly" or to "friends".

To stay consistent with Facebook, Twitter and other social network policies you will need to initiate the authorization and preferences in order for us to display your activity and award you points.

No. You choose which social media accounts you would like to connect. However, the more social media sites you use, the more ways you can win. There will also be other social networks added in the future.

If at any time you would like to disconnect your social media accounts you can do so in your PROFILE by selecting the social media account on the left panel and clicking “Disconnect Account”. You may also disconnect/remove the application from your Facebook, Twitter or other social networks by following their process for managing your applications within your profile on their network.

Sometimes there is a delay in points showing up on your dashboard. Points can take longer than 24 hours to appear depending on the social networks and usage.

Facebook tends to take the longest for points to display. The specific activity such as a share, like, or comment vary as to the time it takes to display points. In most cases it takes about 4 hours on average to earn points and for other task less time. If you have your setting properly set and you don’t see your points in 48 hours email us and we will try to help.

Publishing points to your profile can be delayed. If your points do not have time to post to your profile or a promotion leaderboard prior to the end of a promotion and the time of the official drawing we cannot count them as points for that promotion even though you may have completed the activity prior to the drawing. So get your social activities for points in early! We count the activities you complete as they come into our system for points and meeting your daily threshold. It is possible your lower level activity hits the system first and you reach your maximum daily threshold before the high point value activities can be counted even though you may have completed the higher level activity first it may not have been delivered to our system first by the social network.

Go to the PROMOTIONS section of the social rewards site, click the button and follow the onscreen prompts. The promotions or sweepstakes have unique date's specific to each of the prizes. Be sure and check the dates and details for each promotion or sweepstakes. Publishing points to your profile can be delayed. If your points do not have time to post to your profile prior to the end of a promotion or sweepstakes and the time of the official drawing we cannot count them as points for that promotion even though you may have completed the activity prior to the drawing. So get your social activities for points in early!

Each promotion or sweepstakes will have deadlines. Please check the PROMOTIONS section and prize section for details. Each Promotion will have DETAILS section will outline the details on how to win. Publishing points to your profile can be delayed. If your points do not have time to post to your profile prior to the end of a promotion or sweepstakes and the time of the official drawing we cannot count them as points for that promotion or sweepstakes even though you may have completed the activity prior to the drawing. So get your social activities for points in early!

Points and Tokens may expire in the future. If this is the case more information will be provided on this topic as the expiration date approaches. However, we will try to give you plenty of time to redeem your points/tokens before removing them if possible.

The program will continue forever! Well maybe not forever but the ideas it's not a temporary program that ends anytime soon, just like your support. The contests, sweepstakes and store items may change but we plan on building more cool items into the program that will make it fun for years to come.

You can user the "Question Mark?" icon to send us an email. Please include the item you redeemed, when and your contact information.

The owners of this program agree to not directly compensate individuals participating in the rewards program for specific content that they may choose to share on their individual social network accounts, including: Facebook, Twitter, Google Plus and others. Individuals that choose to share content from this program either through the social rewards program or directly do so on an entirely voluntary basis, and have acknowledged by using this site and by participating in the social rewards program that they will not be compensated for any specific postings that they may choose to share. This is to ensure compliance with: Facebook, Twitter, Google and other approved social network that are part of the social rewards programs. Users should review the terms of all approved social networks as part of participating in the social rewards program.

The Federal Trade Commission, under their revised Endorsement Guidelines require the disclosure of affiliate relationship and material connection for individuals posting content where they may be materially compensated. This disclosure is hereby provided. Although we do not directly compensate individuals in any manner for individual content promotions or postings, individuals that sign up for the social rewards program in general may receive compensation in the form of coupons, discounts, contest entries for prizes, and other incentives. Please note that these incentives are provided solely as part of a larger rewards program and a user participation is done so voluntarily. In addition a user is not required to create positive post/shares/tweets, etc. in order to earn points and that daily opportunities to earn points are capped.